Create one topic for the issue, using the short template in this category. Add the BeamLink version, mode, map, what happened and the steps that reproduce it. A cropped screenshot or short clip usually helps.
Search for the same issue first. If an existing report matches, add your version and the detail that differs on your setup.
We will reply in the original topic with the investigation and released fix. Use the topic to confirm whether the update resolved it for you.
Account and payment questions go to staff privately. If staff request a diagnostic file, use the support channel they provide. A public report only needs the details that reproduce the issue.